Customer Journeys
Customer journey automation (CJA) is all about building and automating multistage and multichannel campaigns to help move your customers along the funnel. CJA tools are designed to help marketers personalize, automate, and optimize customer experiences.
This technology helps marketers determine next best actions for audience segments by leveraging if/then logic. Additionally, customer journey automation tools can provide reporting and analytics on performance that help inform optimization decisions.
Key Benefits
Holistic View
Customer journey automation gives you a view of your entire funnel and every customer interaction
Increase Efficiency
These tools remove channel-specific silos and allow marketers to operate seamlessly within their tech stack
Actionable Insights
Customer journey automation spans across a time period, rather than reporting on a specific point in time
Key Use Cases
CX
Customer Experience professionals lean on customer journey automation tools to gather a view into every single touch point with a customer from across departments and systems
Marketing
Marketers leverage customer journey automation tools to hone in on and learn about the success rate of various topics, tactics and approaches to customers and potential customers
IT Services
IT professionals help stitch together the data inputs and output layers to help maximize investment in a customer journey automation tool
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Visual journey builder
Design each touch point in a customer’s journey and replicate the campaign for segments, or personalize for individuals
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If/then logic-powered decisioning
Determine the next best action for each segment for every step along the way
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Multichannel marketing hub
Leverage journey automation to be the actioning arm of diverse multichannel, multitouch campaigns
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| Journey Data |
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Journey optimization
Receive real time insights that enable you to market smarter and make adjustments on the fly
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Journey analytics
Measure results to ensure your campaigns hit necessary metrics to manage marketing success
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Segment-specific data
Analyze the results of various campaigns and tactics per unique, defined segments
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Why Acquia Campaign Studio?
Journey building capabilities are not new in the martech landscape and many vendors offer some portion of a tool like this. What’s important to evaluate is whether the tool has a visual and interactive component, that there’s sophisticated logic in place, and the analytics capabilities are sufficient for your needs.
Marketing Automation
Campaign Studio offers a drag and drop journey builder tool within the marketing automation platform. Integrate campaign management tools with Campaign Studio empowers you to deploy connected multichannel campaigns with ease.
Distributed Marketing
Multi-tenant marketing automation is a perfect choice to scale your journey automation. With Acquia Campaign Factory, a parent-style framework of multiple Campaign Studio instances, you can manage downstream
Customer Data
Acquia’s journey builder tool connects to our Customer Data Platform (CDP), which further extends the data gathering and reporting capabilities offered in Campaign Studio. Perfect if you’re looking to supercharge your analytics.
What Else...
Acquia Named a Leader in the 2022 Gartner® Magic Quadrant™ for DXP
